Hi all, I'm just executing [root@HMCVR0004 ~]# rpm -ivh otrs-3.1.2-01.noarch.rpm but I get the following messages. it's safe to --force (probably yes but it would like to be an history for other may occurs :D ) ? Preparing... ########################################### [100%] file /etc/rc.d/init.d/otrs from install of otrs-3.1.2-01.noarch conflicts with file from package otrs-3.1.1-02.noarch file /opt/otrs/ARCHIVE from install of otrs-3.1.2-01.noarch conflicts with file from package otrs-3.1.1-02.noarch file /opt/otrs/CHANGES from install of otrs-3.1.2-01.noarch conflicts with file from package otrs-3.1.1-02.noarch file /opt/otrs/INSTALL from install of otrs-3.1.2-01.noarch conflicts with file from package otrs-3.1.1-02.noarch file /opt/otrs/Kernel/Config/Defaults.pm from install of otrs-3.1.2-01.noarch conflicts with file from package otrs-3.1.1-02.noarch file /opt/otrs/Kernel/Config/Files/Framework.xml from install of otrs-3.1.2-01.noarch conflicts with file from package otrs-3.1.1-02.noarch file /opt/otrs/Kernel/Config/Files/Ticket.xml from install of otrs-3.1.2-01.noarch conflicts with file from package otrs-3.1.1-02.noarch file /opt/otrs/Kernel/System/GenericAgent.pm from install of otrs-3.1.2-01.noarch conflicts with file from package otrs-3.1.1-02.noarch file /opt/otrs/Kernel/GenericInterface/Operation/Ticket/Common.pm from install of otrs-3.1.2-01.noarch conflicts with file from package otrs-3.1.1-02.noarch file /opt/otrs/Kernel/GenericInterface/Operation/Ticket/TicketCreate.pm from install of otrs-3.1.2-01.noarch conflicts with file from package otrs-3.1.1-02.noarch file /opt/otrs/Kernel/GenericInterface/Operation/Ticket/TicketUpdate.pm from install of otrs-3.1.2-01.noarch conflicts with file from package otrs-3.1.1-02.noarch