Hi, I am trying to restore admin access to the system users who were locked out by a rogue administrator. Unfortunately this kind of thing can happen. I have access to the mysql data and I am using otrs 2.0.4.
From what I can see the column valid_id in the group Admin (id = 2) should be set to 1.
And then the table group_user requires a certain number of permissions. The user administrator has the permission_key rw set with the permission_value 1. Yet this user does not have an admin link. If I login it as administrator and go directly to the link http://localhost/otrs/index.pl?Action=AdminGroup The error I have is "No permission". Please Help, Philip -- Philip Donaghy donaghy.blogspot.com del.icio.us/donaghy/philip Skype: philipmarkdonaghy Office: +33 5 56 60 88 02 Mobile: +33 6 20 83 22 62