Hi Boris, On Mon, Aug 25, 2003 at 02:17:37PM +0200, boris@namebay.com wrote:
I have a problem. When i setup a user with RO permission only, this user cannot see the ticket of this group in the PersonalQueue or even in the queueView...
Of course he may search ticket of this group trought theUtilities menu and cannot answer to it, as i wanted. But why the ticket are not displayed in the queue (and personnal queue)
The result of this problem is that in the queueview i see All tickets = 6...but i can list them...
i will be so pleased if anyone may help me in this issue.
This is a config option. Normally if you don't have write permissions to a ticket you don't want to see it in the QueueView. But if you want to see it in the QueueView, set the config option QueueViewAllPossibleTickets to 1 in Kernel/Config.pm: $Self->{QueueViewAllPossibleTickets} = 1;
-- Boris Fernandez SAM NAMEBAY http://www.namebay.com Fax : +377 97 97 21 13
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier