Hi,<div><br></div><div>Can someone please help me understand the difference between OTRS helpdesk vs OTRS ITSM. At present i am using OTRS helpdesk version 3.2.3 on CentOS Linux version 6.4. </div><div><br></div><div>Regards,</div>

<div><br></div><div>Kaushal</div><div><br></div>