Hi list, for now we're still using OTRS 2.4. An Upgrade to 3.X is planned but will not happen very soon. Since a long time we had the Problem that UTF-8 quoted printable mails are not correctly displayed. All öäüß are messed up. The OTRS is set to defaultcharset utf8 and also the database behin it is running utf8. mysql> show variables like '%char%'; +--------------------------+-----------------------------------------+ | Variable_name | Value | +--------------------------+-----------------------------------------+ | character_set_client | utf8 | | character_set_connection | utf8 | | character_set_database | utf8 | | character_set_filesystem | binary | | character_set_results | utf8 | | character_set_server | utf8 | | character_set_system | utf8 | | character_sets_dir | /usr/local/mysql5/share/mysql/charsets/ | +--------------------------+-----------------------------------------+ Any ideas what could be wrong? Thanks! Stefan