9 Apr
2003
9 Apr
'03
4:39 p.m.
Hi Daniel, On Wed, Apr 09, 2003 at 02:07:12PM +0300, Daniel Balan wrote:
Is there a way to forward a ticket to one (ore more) email address by changeing the queue ? I don't want to use "Forward Article".
-=> I don't know what you want to do with the ticket. Forward to other email address! Is the recipient a other agent or customer? Move Ticket is used to change the queue (queue is equal with category). Forward Article is used to forward it to an external email address ( not a OTRS queue). PS: You need to be subscribed on the mailing list to post on it! .-)
Daniel Balan
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.