
On 6/12/2018 2:45 PM, Alvaro Cordero wrote:
What version of OTRS are you using? 3.3. Yes I'm aware it's old.
As per my experience you just add your Dynamic Field and as soon as it is used you can find it in stats. Other fields I've added behaved that way, but they were drop downs.
In other forums, there is a mention that some guy was using Article Dynamic Fields, are you sure you are creating Ticket Dynamic Fields and not other types of fields. Yes, I'm quite certain that they are Ticket Dynamic Fields.
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