1 Apr
2003
1 Apr
'03
9:10 p.m.
1. Does OTRS have a 'guest' account feature?
In OTRS 1.1 you will have the possibility of rw/ro group member.
-=> So if you add a new user (named guest) and you add your user "ro" to one or more groups, then you will have a guest account.
Can this guest user create tickets? or just view?
4. Is there an area where I can view completed tickets?
In OTRS 1.1 you will have a ShowAllOpenTicket and ShowAllClosedTicket view (Utilities).
I do not seem to have a 'ShowAllClosedTicket' view in utilities. Do I need to set a variable first?
5. Once an escalation time has been reached, can a page be sent also?
Not yet. But would be possible ot implement!
Ok. Could this be done currently if a pager has an email address? Andrew