Thanks for all the hard work! -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Monday, March 03, 2003 2:18 AM To: otrs@otrs.org Subject: Re: [otrs] Queue view question Hi Jake, On Thu, Feb 27, 2003 at 10:02:02AM -0500, Covert, Jake wrote:
How can I see all of the tickets are in a given queue, even if I don't own them all. I have queue "Computer Lab", with 10 tickets. 3 are assigned to one tech, 4 to another and the rest to a third technician.
If I click on [queue view] I only see the 'New' ones. I'd like to see all open tickets though based by queue.
Use the "Ticket Status" for this. Utilities -=> Ticket Status (sort by queue).
----- Jake Covert
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs