Aron,

I’ve not heard of anyone doing it before, but that is far from saying it can’t be done!  I think this one might be a DIY job for you.

James.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aron Rotteveel
Sent: Tuesday, 9 February 2010 6:06 AM
To: otrs
Subject: Re: [otrs] It is possible to automatically display companyinformation in the ticket view?

Hi everyone,

This is still an issue and I have not found an answer so far. Are there any of you who have achieved this before?

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Best regards,

Aron Rotteveel

2010/1/30 Aron Rotteveel <rotteveel.aron@gmail.com>

Hi everyone,

Currently, I have my system setup as follows:

• Client database is populated with individual persons & e-mailaddresses. CustomerID is a numeric ID that is linked to the company
• Company database is filled with companies and the corresponding phone, fax, and address information

By default, it seems that a ticket only shows the client information; it would be incredibly useful to display the company information as well.

Is this somehow possible, and if so how?

Thanks in advance.

--
Best regards,

Aron Rotteveel