Re: [otrs] Customer notification of closed ticket

Does anyone know how to set OTRS so that notifications are automatically sent to a customer when his/her ticket has been closed? I thought this would be done automatically when a ticket is closed and note-external is selected or likewise, but alas it doesn't.

What version? This is easy in 2.4 using event based notification. I can tell you how to do that. -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"