Since last weekend (23 march 2008) OTRS is suddenly slow in responding but only while login in or composing answers. Composing notes and/or switching queue views is very fast.

We use windows 2003 server + sp2 and OTRS 2.2.5 windows installer.

I have run tests on the LDAP (we use LDAP authentication) and this did not show any delay whatsoever.

We use file system for attachements and a little script to remove all file-1 and file-2 attachements to keep it neat and tidy.

Before last weekend everything worked like a charm. There are around 4000 tickets in the system.

I hope somebody could shine a light on what the problem might be.

Thanks!

Best regards,

Danny van Dorp

ICT Officer Helpdesk and System Management
SNV Netherlands Development Organisation


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