Ok, thanks! I created a generic agent and it seems to work.<br>
<br>
Cheers,<br>
Andy<br><br><br><div class="gmail_quote">On Tue, Aug 24, 2010 at 10:45 PM, Nathan Campbell <span dir="ltr">&lt;<a href="mailto:n.campbell@dalsym.com">n.campbell@dalsym.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">









<div link="blue" vlink="purple" lang="EN-US">

<div>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">I go about it like this – I’ve created a queue named Trash and
anything that I want to be deleted and never seen or thought of again is move
to that queue. </span></p>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Then, I created a GenericAgent job that deletes anything in the Trash
queue every 10mn. For me, that is good enough.<br>
<br>
</span></p>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">I also have GenericAgents that run that identify and move emails
with Subjects ‘Out of Office’ or ‘Undeliverable’ to the Trash queue as well.</span></p>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"><br>
Hope that helps,</span></p>

<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>

<p class="MsoNormal"><b><span style="font-size: 8pt; color: rgb(1, 54, 104);">Nathan Campbell</span></b><span style="color: rgb(31, 73, 125);"> </span><span style="font-size: 8pt; color: rgb(1, 54, 104);"><br>
Dallas Symphony Orchestra <br>
</span><span style="color: rgb(31, 73, 125);"><br>
<br>
</span><span style="font-size: 11pt; color: rgb(31, 73, 125);"></span></p><div class="im">

<div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;">

<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;">
<a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a> [mailto:<a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a>] <b>On Behalf Of </b>Andy
Wodfer<br>
<b>Sent:</b> Tuesday, August 24, 2010 2:43 PM<br>
<b>To:</b> <a href="mailto:otrs@otrs.org" target="_blank">otrs@otrs.org</a><br>
<b>Subject:</b> [otrs] Delete tickets</span></p>

</div>

<p class="MsoNormal"> </p>

</div><p class="MsoNormal">Hi,</p><div><div></div><div class="h5"><br>
I&#39;m a newbie to OTRS (just started using it today). I don&#39;t understand how I
can delete tickets?<br>
<br>
In my Dashboard under New tickets I receive some junk emails and I want to
delete them right away. Is there a simple way of doing this?<br>
<br>
If I just move them to the JUNK folder they still appear under New tickets.<br>
<br>
Sorry for this newbie question, but hopefully someone could give me some help
here.<br>
<br>
Cheers!<br>
<br>
Andy</div></div>

</div>

</div>


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