Be sure to configure and scedule the unlock cron job. Check, if the cron job works. Greetings Matthias Wegner shawn.beasley@dlh.de wrote:
What am I missing?
Admin -> Queue ->
Unlock timeout (minutes): 5 0 = no unlock - 1 day = 1440 minutes
This should set all tickets with the status locked to unlock after 5 minutes?
Is there another setting that must be taken into consideration here?
Vielen Dank,
Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6
LPIC - 1
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