Hi,

On Fri, Feb 1, 2013 at 9:31 AM, Martin Gruner <martin.gruner@otrs.com> wrote:

Am 31.01.13 18:35, schrieb Bianchi Massimo:

1) missing "new ticket" in customer interface

Apparently I have not the “new ticket” in customer web interface – quite strange !

I tested it with standard theme….

The "Ticket" menu in the customer interface is supposed to be clickable, a submenu should open. If that is not the case, you might be missing some JavaScript loaded on the page. That could be caused by your permission problem with SysConfig.

It could also be you customized one of the settings under  Frontend::Customer::ModuleRegistration in SysConfig. Navigate to Admin > SysConfig > Ticket > Frontend::Customer::ModuleRegistration and click the circular arrows to load the bundled settings. Can you let us know if this fixes your issue?

Note that the "New Ticket" button is in a drop-down menu in OTRS 3.2.x:
Inline image 1
--
Mike