We've gotten around this problem by pushing tickets into a subqueue. Make sure you're not "watching" that particular subqueue, and then unlock the pending ticket. The ticket will go back into the QueueView, but you will not see it because you're not watching that queue. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alex Mihicinac Sent: Wednesday, October 11, 2006 10:11 AM To: User questions and discussions about OTRS.org Subject: [otrs] queueview - show only open|new tickets Hi all, is it possible, to "hide" pending tickets in queue? ...to have only new and open tickets in queueview. Best regards, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/