6 Nov
2004
6 Nov
'04
8:35 a.m.
On 6-11-2004 at 3:07, Boris Ratner wrote:
In RT, incoming emails to particular addresses, say noc@, abuse@, peering@, are automatically directed via Sendmail aliases pipes to individual queues within RT. I can't figure out how to accomplish this task in OTRS. [...] According to what i know you can accomplish this by doing the following: Set up the aliases to point to your main otrs e-mail address. then the mail should be already configured to be piped into Postmaster.pl.
You can also use the -q switch when piping mail to PostMaster.pl. Example: |/opt/otrs/bin/PostMaster.pl -q Abuse I think this is a bit cleaner since it catches also those messages that are addressed to you using Bcc:. - Alessandro Ranellucci