Hi, For Tickets that have breached the defined SLAs, the Queue view shows me a listing, however no escalation notifications are generated. Additionally, the Stats do not show I am on an evaluation using OTRS 2.4.2 on a jump box hosting. Is there something I need to set so that notifications are generated and stats are properly generated. I saw somewhere in the Archives that SLAs are calculated only with the ITSM add-on, is this true? Thanks, Sunjay </PRE><p style="font-family:arial;color:grey" style="font-size:13px">This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.</p><PRE>