Hello Josu,
KIX4OTRS 7 for OTRS 4 is planned to be released in March 2015. We have always a short delay to OTRS versions, because we
1) wait until the new version is really stable (including sending suggestions for bugfixes)
2) need time for porting and test, KIX4OTRS includes a lot of additional functions, so it takes a little time to deliver a proper module.
You can deinstall KIX4OTRS anytime you wish, however, you'll delete all KIX-tables with it and you lose your KIX-configuration and all KIX-functions (as text modules, ticket templates, CI graph, CI comparing, etc.). If you however create a new folder in your OTRs system and shift KIX4OTRS there, you can upgrade your OTRS system at OTRS 4 and work without KIX4OTRS at first, and you can update KIX4OTRS later. You won't lose your KIX-configuration then.
List of the crucial KIX4OTRS functions can be found online: http://www.cape-it.de/en/products/service-management-system-kix4otrs-eng/functions-listed-after-kix-version.html
Kind regards,
Anna Brakoniecka
** Support / Update-Service / Maintenance **
** http://www.cape-it.de/support **
Anna Brakoniecka
c.a.p.e. IT GmbH - ...cape it easy
http://www.cape-it.de/
Tel: +49 371 27095 620
Fax: +49 371 27095 625
AG Chemnitz - HRB 23192
Geschäftsführer Rico Barth, Thomas Maier
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Gesendet: Do 15.01.2015 11:05
Betreff: otrs Digest, Vol 76, Issue 15
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Today's Topics:
1. KIX4OTRS (Josu Lazkano)
2. Re: KIX4OTRS (L?ffler Thomas J.)
3. Problem with scheduled GenerateStats call
(Jan.Dreyer@bertelsmann.de)
----------------------------------------------------------------------
Message: 1
Date: Thu, 15 Jan 2015 10:25:33 +0100
From: Josu Lazkano <jlazkano@grupok35.com>
Subject: [otrs] KIX4OTRS
To: otrs@otrs.org
Message-ID:
<CAD=us4n25xP6=50kNE2wuNG8QATb9PRO3jJfvptioSL7=yBCRA@mail.gmail.com>
Content-Type: text/plain; charset=UTF-8
Hello all,
This is my first post in this list.
I need to upgrade an old version of OTRS, the problem is that we have
KIX4OTRS plugin installed, and I can not upgrade to latest OTRS
because KIX dependencies.
What is for the KIX4OTRS plugin? Is there other similiar plugin to
make the same function?
Regards.
--
Josu Lazkano
------------------------------
Message: 2
Date: Thu, 15 Jan 2015 09:36:44 +0000
From: L?ffler Thomas J. <tjl@erdw.ethz.ch>
Subject: Re: [otrs] KIX4OTRS
To: User questions and discussions about OTRS. <otrs@otrs.org>
Message-ID:
<ACC110358E04E840BA49CF0EE24CD5F026F0DAB4@MBX114.d.ethz.ch>
Content-Type: text/plain; charset="iso-8859-1"
Hi Josu,
Have a look here http://www.cape-it.de/en/service-management-system-kix4otrs-eng.html.
Regards
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Josu Lazkano
Sent: Donnerstag, 15. Januar 2015 10:26
To: otrs@otrs.org
Subject: [otrs] KIX4OTRS
Hello all,
This is my first post in this list.
I need to upgrade an old version of OTRS, the problem is that we have KIX4OTRS plugin installed, and I can not upgrade to latest OTRS because KIX dependencies.
What is for the KIX4OTRS plugin? Is there other similiar plugin to make the same function?
Regards.
--
Josu Lazkano
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------------------------------
Message: 3
Date: Thu, 15 Jan 2015 10:02:56 +0000
From: <Jan.Dreyer@bertelsmann.de>
Subject: [otrs] Problem with scheduled GenerateStats call
To: <otrs@otrs.org>
Message-ID: <76193651-5E60-4A0A-95F3-11B15C72E36D@bertelsmann.de>
Content-Type: text/plain; charset="utf-8"
Hi,
A stat that creates a ticketlist is called regularly by cron. There are no errors when calling it on command line with
bin/otrs.GenerateStats.pl -n 10076 -m "my message? -r recipient@domain.de
When called by cron though I?m getting this error:
?
ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.10.0 OS: linux Time: Mon Jan 12 06:00:04 2015
Message: Invalid Date '2099-12-31 23:59:59'!
Traceback (2107):
Module: Kernel::System::Time::Date2SystemTime (OTRS 3.3.8) Line: 361
Module: Kernel::System::Time::TimeStamp2SystemTime (OTRS 3.3.8) Line: 215
Module: Kernel::System::User::GetUserData (OTRS 3.3.8) Line: 326
Module: Kernel::System::User::UserName (OTRS 3.3.8) Line: 902
Module: Kernel::System::User::UserList (OTRS 3.3.8) Line: 981
Module: Kernel::System::Stats::Dynamic::TicketList::GetObjectAttributes (OTRS 3.3.8)
Line: 89
Module: Kernel::System::Stats::GetStatsObjectAttributes (OTRS 3.3.8) Line: 1373
Module: Kernel::System::Stats::StatsGet (OTRS 3.3.8) Line: 311
Module: bin/otrs.GenerateStats.pl (unknown version) Line: 173
ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.10.0 OS: linux Time: Mon Jan 12 06:00:04 2015
Message: Invalid Date '2099-12-31 23:59:59'!
Traceback (2107):
Module: Kernel::System::Time::TimeStamp2SystemTime (OTRS 3.3.8) Line: 314
Module: Kernel::System::User::GetUserData (OTRS 3.3.8) Line: 326
Module: Kernel::System::User::UserName (OTRS 3.3.8) Line: 902
Module: Kernel::System::User::UserList (OTRS 3.3.8) Line: 981
Module: Kernel::System::Stats::Dynamic::TicketList::GetObjectAttributes (OTRS 3.3.8)
Line: 89
Module: Kernel::System::Stats::GetStatsObjectAttributes (OTRS 3.3.8) Line: 1373
Module: Kernel::System::Stats::StatsGet (OTRS 3.3.8) Line: 311
Module: bin/otrs.GenerateStats.pl (unknown version) Line: 173
Use of uninitialized value $TimeEnd in subtraction (-) at
/opt/otrs-3.3.8/Kernel/System/User.pm line 329.
Use of uninitialized value $TimeEnd in numeric gt (>) at
/opt/otrs-3.3.8/Kernel/System/User.pm line 332.
creating data at bin/otrs.GenerateStats.pl line 372.
NOTICE: Email sent to
recipient@domain.de
?
Anyone here with an idea what?s going wrong? I have no clue where to look, though I?m somewhat experienced in Perl and of course OTRS.
Jan Dreyer
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