Hi Danail,
Probably your Ticket.xml file is no longer correct. A few hints:
* Try using 'diff Ticket.xml.old Ticket.xml' -> in case you did not make a
backup, please download the file from http://source.otrs.org
* Try running 'xmllint Ticket.xml' -> this will warn in case your XML is no
longer valid and will hint to where this might be.
* If you want to add configuration, it's nice to do it in an XML, but please
leave OTRS's XML files untouched. This will make upgrading MUCH easier;
simply create a file called Danail.xml and it will be read automatically.
* If you just wanted to change some configuration values, please use Admin >
SysConfig in the web interface.
--
Mike
On Wed, Mar 23, 2011 at 9:09 AM, Danail Petrov
Hello guys (and girlsJ),
This is my first post here and I hope it will not violate any list rules.
I have successfully installed OTRS and started to customize it for my needs. I tried to edit the content of Kernel/Config/Files/Ticket.xml In order to implement some functionality. Unfortunately I got stuck on something, which I believe it’s kind of bug or something.
Check the following snipped:
otrs:~# su - otrs
otrs@otrs:~$ id
uid=1001(otrs) gid=1001(otrs) groups=33(www-data),1001(otrs)
otrs@otrs:~$ perl bin/otrs.RebuildConfig.pl
mismatched tag 'Hash’
I thought that maybe I did something wrong and I returned back the old Ticket.xml file. Nothing helped.
The result now is that I am not able to perform any configuration changes via AdminSysConfig. I got the same error:
Software error:
mismatched tag 'Hash'
For help, please send mail to the webmaster (danail.petrov@example.com), giving this error message and the time and date of the error.
Thank you in advance for your effort and cooperation!
Kind regards,
Dani Petrov
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