yes.. there is an upgraded version..

but i dont know how to upgrade to the next version without losing data

i want to know if there is any procedure by which we can upgrade the system without affecting the system.



 


From:  dohboy <dohboy@gmail.com>
Reply-To:  "User questions and discussions about OTRS.org" <otrs@otrs.org>
To:  "User questions and discussions about OTRS.org" <otrs@otrs.org>
Subject:  Re: [otrs] apache server fails
Date:  Thu, 13 Sep 2007 09:58:10 -0400

I'm having a similar problem.  Here's what is appearing in the eventlog when the apache crash happens --

Faulting application httpd.exe, version 2.2.4.0, time stamp 0x45a476e3, faulting module
libapr-1.dll, version 1.2.8.0, time stamp 0x45a474a3, exception code 0xc0000005, fault offset 0x0000acf3, process id 0xd2c, application start time 0x01c7f56247b49c8c.

In looking at the event logs i see that this crash appears every few weeks.  I guess it depends on amount of usage.  Perhaps there is an updated release of apache that fixes the problem? 


I'm running OTRS 2.2.2.

On 9/13/07, pri pri <swatcat10@hotmail.com> wrote:
hi all
 
i have been working on OTRS for the past 2 months now.
 
i have been noticing that the apache server keeps failing from time to time.
 
i changed  the max requestperchild parameter. so it does not fail everyday.
 
but it happens suddenly.
can anybody tell me why this is happening.
i am using version 2.2.1-001- win 32. and running it on small business server.
 
if this is a bug in this version. can somebody tell how  i can upgrade to the next proper version.
 
thank you
 
 


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