Daniel, without understanding your code, note that Agent profile data is not in a Ticket, but as a UserObject->GetPreferences (see dev.otrs.org, Kernel::System::User) Basic concept: Get ticket's info, from that obtain UserID, from that, get the Preferences Hash from GetPreferences, from that, obtain the XMPPJID, On Mon, Jul 1, 2013 at 10:11 AM, Daniel Santos < daniel.santos@etice.ce.gov.br> wrote:
Hi Gerald,
I successfully created the field (XMPPJID) on our agent preferences screen based on your link. But now I'm stuck trying to retrieve this value in a Ticket Event module. I've already tried $Param{XMPPJID}, $Param{Data}->{XMPPJID}, but it doesn't work.
Daniel Santosdaniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Cearáwww.etice.ce.gov.br +55 85 3101.6600
On 06/26/13 11:26, Gerald Young wrote:
http://forums.otterhub.org/viewtopic.php?f=60&t=19936
On Wed, Jun 26, 2013 at 10:13 AM, Daniel Santos < daniel.santos@etice.ce.gov.br> wrote:
Hi there.
What's the correct way to add a new field (JabberUID) in the Agent's profile so we can configure our Agents to receive notifications on email and Jabber?
I'm thinking on setting up a Ticket Event to make it send these Jabber notifications when a Ticket reaches its EscalationTime.
Is there any way to create a new ArticleType (I.E: xmpp-notification) so I can create an Notification Event and use it to notify my Agents via Jabber instead of creating a Ticket Event?
Thanks in advance!
-- Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 85 3101.6600
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