Not an expert on OTRS here, but sure yes! :)

I believe it's well documented in the Admin Guide(?).

Thanks

//M

On Sat, Oct 6, 2012 at 6:48 PM, Jean BROW <everydaywow@gmail.com> wrote:

Hi,

Our agents have an problem that they need to have a browser window with OTRS open in additional to existing CRM plattform.

Is it an possibility to connect to OTRS from our existing CRM plattform? Any API?

Thanks in advance.

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