Hi Jeremy,<div><br></div><div>Did you find a solution for this issue? We would like to have something like this as well.</div><div><br></div><div>bests</div><div>Arthur<br><br><div class="gmail_quote">On Wed, Mar 31, 2010 at 6:35 AM, Jeremy Revitch <span dir="ltr">&lt;<a href="mailto:jeremy@hcvoip.com">jeremy@hcvoip.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">








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<p class="MsoNormal">We have a number of customized responses available to agents
in “Compose Answer (email):”. We would like to be able to set the
next state of a ticket based on the response that the agent uses.</p>

<p class="MsoNormal"> </p>

<p class="MsoNormal">I don’t see any simple way of achieving this but hope
that someone out there is smarter than me… </p>

<p class="MsoNormal"> </p>

<p class="MsoNormal"><b><span style="color:#00924C"> </span></b></p>

<p class="MsoNormal"> </p>

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