On 10/22/08 7:32 PM, "Michael Webber" wrote:
Try changing it back to "otrs" and then login. I just had this same issue when I was upgrading earlier tody.
Since I ran the scripts and changed the Config.pm back to "otrs" everything worked and all of my info was still there.
Let me know if this works for you.
I CAN create new users and log in using the new "otrs" database created by 2.3.3's installer.pl script. However that doesn't do me any good since I need to use my old database that I'm trying to migrate. I was imagining there is a setting in the database that tells OTRS how to encrypt/decrypt the password and that the encrypt/decrypt methods were not in sync for the old database and new users to that old database. Our wonderful OTRS consultant is going to look at our system later today, I was hoping to research a solution to this problem for him. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com