Hi,

We are busy bringing up the ITSM OTRS version. When I initially installed the ITSMConfigurationManagement package, I got the error message:

Can't locate object method "DefinitionList" via package "Kernel::System::ITSMConfigItem" at /usr/share/otrs//var/packagesetup/ITSMConfigurationManagement.pm line 1030.

This looks like an installer failure.

I tried to uninstall it and reinstall it with the package manager, with a number of error messages of existing table entries not able to be created again.

Now when I attempt to create a new ConfigItem, I get the following error:

Comment:	Please contact the admin.
Bug Report:
Traceback:	ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Mar  2 16:53:13 2010 Message: No Definition was definied for class Location! Traceback (8589):    Module: Kernel::Output::HTML::Layout::Error (v1.176.2.17) Line: 1416    Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.176.2.17) Line: 1395    Module: Kernel::Modules::AgentITSMConfigItemEdit::Run (v1.3.4.1) Line: 95    Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819    Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48    Module: (eval) (v1.88) Line: 204    Module: ModPerl::RegistryCooker::run (v1.88) Line: 204    Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170    Module: ModPerl::Registry::handler (v1.99) Line: 31

I am running latest versions of ITSMConfigurationManagement 1.3.2 and OTRS.

Can someone provide some guidance as to what to investigate or do to resolve this apparent installation issue?

Eric