Hopefully this is something trivial. We're running v2.0.2 and have been using the default DB storage for Attachments. However, we would like to switch to filestorage. So I've added the following entries to /opt/otrs/Kernel/Config.pm and restarted apache. $Self->{TicketStorageModule} = 'Kernel::System::Ticket::ArticleStorageFS'; $Self->{ArticleDir} = '/opt/otrs/var/article'; Hoverwe, OTRS is still storing all attachments in the DB table, and the article/ directory is as empty as ever. File permission on the articles directory is: drwxrwsr-x 2 otrs apache Do I need to change or add other settings to force all attachments to be dumped to FS rather than DB? Regards, Thomas DISCLAIMER: This message contains information that may be privileged or confidential and is the property of the Roxar Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.