View the OTRS doc at http://doc.otrs.org/2.1/en/html/ and read through section 9.4.3. It shows you how to: * Add fields into the customer_user table * Include additional field in Customer Self Registration * Include additional field in the default.pm file. It's pretty simple, however there is a field already called CustomerID. If you have multiple users with the same CustomerID then they can see each others tickets. i.e. User 1 and User 2 with the CustomerID of 'TestCompany'. Test 1 can see Test 2 tickets and vice versa. Good Luck, Jase Critchley Technical Director SwitchSupport Tel: 0845 094 0810 Mob: 0789 444 2068 w: http://www.switchsupport.co.uk e: jase.critchley@switchsupport.co.uk -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alo Anesi Sent: 02 November 2006 19:54 To: User questions and discussions about OTRS.org Subject: [otrs] Add a field to Customers I would like to add a field to the Customer user for the Company they are associated with. Is there a way to do this? Thanks, Alo ------------------------------------------------------- Aloiamoa Anesi, Jr. Network Operations Engineer Blue Sky Communications 478 Laufou Shopping Ctr Pago Pago, American Samoa 96799 -- Ph: +1.684.699.2759 ext 1098 Cell: +1.684.258.1098 VoIP Business Hours: 1098@voip.bluesky.as VoIP After Hours: 2098@voip.bluesky.as _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/