Thanks a lot for your response.. I think I may need further help, though: I have these two questions: a) I notice there aren't two actual files named "webserver-cgi-setup" or "otrs-cgi-setup".... What are the scripts that I am expected to modify, if any? b) What must I do to begin setup? Is it as simple as just installing the rpm and opening the setup page? Dustin Alexander Scholler wrote:
Hi Dustin,
Dustin Oprea schrieb:
I see that the installer.pl file used to set up the system should be in OTRS' root web directory, but it seems to be buried in "www/otrs/bin/cgi-bin/installer.pl" instead. I tried many different versions, and then just moving everything (as a last resort) to where the documentation says the installer script and every other webfile should be, but to no avail.
What am I missing?
The static web-files are located in URL-path /otrs-web/, that's the file-path [your installation specific otrs-home]/var/httpd/htdocs/.
The dynamic pages (perl-scripts) are located in URL-path /otrs/, that's (if running CGI) [your installation specific otrs-home]/bin/cgi-bin/.
It's not neccassary to move files within you otrs-installation. Watch you webserver-cgi-setup and ajust otrs-cgi-setup to fit it.
Thanks :) .
Dustin Oprea
Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/