Hi Fernando,<br><br>How would you like to go about with this? What should be the trigger to close the ticket? I do not understand what you&#39;d like to achieve.<br><br>Kind regards,<br clear="all">--<br>Michiel Beijen<br>
Software Consultant<br>+31 6 - 457 42 418<br>Bee Free IT + <a href="http://beefreeit.nl">http://beefreeit.nl</a><br>
<br><br><div class="gmail_quote">On Mon, Jun 1, 2009 at 18:45, Fernando Rodriguez SEMS <span dir="ltr">&lt;<a href="mailto:frod@soportesems.net">frod@soportesems.net</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hello,<br>
<br>
How can i parse the contents of an e-mail in order not only to create tickets but to close them also.<br>
<br>
Thanks<br>
---------------------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br>
<br>
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!<br>
<a href="http://www.otrs.com/en/support/enterprise-subscription/" target="_blank">http://www.otrs.com/en/support/enterprise-subscription/</a><br>
</blockquote></div><br>