Are you a new user to an existing installation? If so, you should ask your admin. If you've just installed OTRS, you should have installed 3.2.latest.

On Wed, Jun 5, 2013 at 9:23 PM, Roman Gelfand <rgelfand2@gmail.com> wrote:

I am using otrs version 2.4 When logging in as agent, I can't seem to
find a way to add a ticket. Is that by design? If not, could you let
me know how to do this.

Thanks in advance
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