Hi,

Thanks for the reply, although my German is not spectacular. Considering the problems and path OTRS is currently taking I'll probably reconsider switching support solutions again. It is just way too much hassle. A product should just work without taking so much time to configure.
--
Best regards / Met vriendelijke groet,

Aron Rotteveel


2010/12/7 bjoern wahl <bjoern.wahl@hospital-borken.de>
We have also a lot of pain with the move to 3.0.3.

http://forums.otrs.org/viewtopic.php?f=35&t=6831

I did not manage to solve the problem by now.
If you have any solution please mail.

Mit freundlichen Grüßen

__________________________________

Björn Wahl
Leiter EDV-Abteilung
Betriebswirt Fachrichtung Wirtschaftsinformatik


St.-Marien Hospital Borken GmbH
Am Boltenhof 7 - D-46325 Borken
Telefon: +49 (0) 2861 97 - 1125
Telefax: +49 (0) 2861 97 - 5 1122
bjoern.wahl@hospital-borken.de
www.hospital-borken.de
>>> Aron Rotteveel  07.12.10 10.42 Uhr >>>
Hi,

I have just *tried* upgrading from 2.4.9 to 3.0.3 but found it to be a
great
pain. I have manually plowed through the database and ZZZAuto.pm to
change
our default theme to 'Standard' again to make the basics work, but after
that it seems that I am left with a completely unusable installation.

I can not click anything except for the tickets in the dashboard view.
When
I get in the ticket screen, I can no longer click *anything*. Not the
menus,
not the ticket/conversation options, nothing. My bet is this is caused
by
overusage of JavaScript and not providing a fallback. If this is the
case,
this should really be re-thought. The interface does not really feel
that
intuitive compared to 2.x and the use of JavaScript I have seen so far
does
not really improve it, especially if it is the cause for errors like
these.

I have tested this in Google Chrome, Firefox 3.6 and IE8. None of them
work.
My Firebug console shows the following JavaScript error in the ticket
detail
screen: printStackTrace is not defined (/js/Core.App.jsm, line 42)

I have this can be fixed soon.

--
Best regards / Met vriendelijke groet,

Aron Rotteveel

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