Have you searched through the mailing list? Most of the questions your asking have been addressed already. Just go to the mailing list archives and do a search for LDAP. Also you will want to make sure that you have all the necessary applications (ie.. Net::LDAP... etc....) installed. Later..... Neil -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Arndt Sent: Tuesday, November 25, 2003 5:21 AM To: otrs@otrs.org Subject: [otrs] LDAP to generate OTRS Customers ? Hello *, goal: use a existing LDAP Server to provide "Customers" to OTRS Question: -which configuration files / Environment Vars do i have to specify to point OTRS to an existing LDAP Directory, running on an different Server than OTRS for identifying customers ? ( i have read the docs, but obviously not understood completely :-) ) -does OTRS need a real authentication via pam-ldap oder is it enough that an customer entry is present in the directory for OTRS to accept the customer entry ? background: authentication is still done via NIS and the LDAP Directory is operated by another department that the OTRS system. As far is i understand the LDAP Backend is the only way to avoid generating every customer from scratch ? TIA Micha _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/