Okay, you need to edit the default reply located in the auto responses. That’s the first auto email a customer receives when they email in.
Jonathan Larsen
Mountain West Heart Center
IT Dept
it@heartslc.com
801.270.4108
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Klement, Charles
Sent: Monday, July 23, 2007 3:48 PM
To: otrs@otrs.org
Subject: Re: [otrs] Email ticket templates
The only issue is that these only work on responses. I'd like templates for the first email sent out on a ticket generated by the NOC.
----- Original Message -----
From: otrs-bounces@otrs.org
To: User questions and discussions about OTRS.org
Sent: Mon Jul 23 13:10:47 2007
Subject: RE: [otrs] Email ticket templates
Click on Admin and then you will see responses. Edit or create a new template. Besure to assign it to the queue too. When you email responses it should show up all the time.
Jonathan Larsen
Mountain West Heart Center
IT Dept
it@heartslc.com
801.270.4108
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Klement, Charles
Sent: Monday, July 23, 2007 11:45 AM
To: otrs@otrs.org
Subject: [otrs] Email ticket templates
Hello,
I'm currently using 2.1.6. Is anyone aware if it's possible to define
templates that can be used when creating a new email ticket? Our intent
is to have some standard boiler plate for making announcements of
maintenance windows our outages.
If there is not generic templating capability for new tickets, is it
possible to have a standard message per queue.
I'm willing to upgrade to a newer version if that would get me the
feature that I am looking for.
Thanks,
charles
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