Re: [otrs] LDAP Integration: Customer Issue Please Help!!

20 Mar 2008


      Hi Snehal,
...
Hello Help!
I'm trying to authenticate our customers to LDAP, but its not working. 
Everything has been installed properly. We keep getting the following 
error:
Can't connect to (our_hostname): IO::Socket::INET: connect: Unknown 
error at E:/OTRS/otrs//Kernel/System/CustomerAuth/LDAP.pm line 149.
This is our code:
#Enable LDAP authentication for Customers / Users
    $Self->{'Customer::AuthModule'} = 
'Kernel::System::CustomerAuth::LDAP';
    $Self->{'Customer::AuthModule::LDAP::Host'} = 'our_hostname';
    $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 
'ou=users,dc=xxxxx,dc=com';   where xxxxx=our_domain
    $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the
    #anonymous user do NOT have permission to read from the LDAP tree
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'LDAP';
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'LDAP'; this 
does not look like a vaild DN
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Help_Password';
#CustomerUser
    #(customer user database backend and settings)
    $Self->{CustomerUser} = {
      Module => 'Kernel::System::CustomerUser::LDAP',
      Params => {
      Host => 'our_hostname',
try using ips here :)
      BaseDN => 'OU=users,DC=xxxxx,DC=com',      where xxxxx=ourdomain
      SSCOPE => 'sub',
      UserDN =>'LDAP',
same here
      UserPw => 'Help_Password',
    },
    # customer unique id
    CustomerKey => 'sAMAccountName',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
      # note: Login, Email and CustomerID needed!
      # var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
      [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
      #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
      #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
    ],
  };
Please Help!
Thanks.
Use an LDAP browser to check your settings. Try 
http://www.download.com/LDAP-Browser/3000-2356_4-10072421.html This will 
help determin if your connection info is ok.

-- 
Shawn Beasley
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
    Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
      http://www.otrs.com/ :: Communication with success!


Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003/240/97521

Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann