We have OTRS 1.2 send out notifications to agents whenever a new ticket is generated. The notification has a web link to zoom directly to the ticket. But, OTRS formats the link with a space between the domain and the web page, which makes the link not work. I looked at the notifications forms and saw that there is a CRLF between the domain variable and the ticket variable. I removed the CRLF from the English notification forms and now all seems fine. This wasn't an issue in 1.1x BTW. Best regards, and thanks for a terrific product! Mark -- ______________________________________________________________ L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: LMStone@RNoME.com Web: http://www.RNoME.com