Hi, I’m trying to make the auto-response system to send this text in the SUBJECT field of the letter:

>> [Company_Name#Ticket_Number] Re: _The_subject_of_the_original_customer_email_

And to do this I use this code in the SUBJECT field of the auto-reply:

>> [Company_Name#<OTRS_Ticket_Number>] Re: <OTRS_CUSTOMER_Subject>

But instead of the result I need to get I have this as the email subject:

>> [Company_Name#1000602] <OTRS_CUSTOMER_Subject>

Any ideas on what I am doing wrong?