Hi Ovidiu, On Mon, Mar 17, 2003 at 06:35:55PM +0200, Ovidiu Constantin wrote:
1). We would like to have more "properties" for tickets (different that (sub)queues) - like: Incident type = "Known Bug", "New Bug", "Testing"...
That's no problem, you can use two "properties" as default. You can defined the key and the value of your properties (e. g. Incident Type and Product).
And of course you can search/filter for them (Utilities).
<stupidmode> I am sorry, but I couldn' find where I can change this... </stupidmode>
Ok, it's a little bit hidden! .-) There is only one way to fill the ticket free text at the moment (1.0). It's done by email x-headers like: X-OTRS-TicketKey1: Product X-OTRS-TicketValue1: apples -=> This will be shown in the QueueView and TicketZoom. And you can search for them in Utilities. I put the better integration of "ticket free text" in the web frontend to the todo list of 1.1.
Best regards, Ovidiu
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Noch 180 Tage bis zum Gäubodenvolksfest! ;-)