Hi Christian, Thank you for your answer. It works now. I would like to know what I have to modify (again) to be able to choose a modele response when I make a new ticket. In fact, I can choose a modele when I replay to a ticket but I canot see the models response when I make a new ticket. Thank you in advance. Alina. Christian Schoepplein a écrit :
Hi Alina,
On Wed, Apr 19, 2006 at 02:23:27PM +0200, Alina Florea wrote:
When I replay to an email I have my answer always at the and of the original message.
Do you know what I have to modify in the configuration in order to have my answer before the original message?
Insert the following into your Kernel/Config.pm file:
--- beginn -- # ms_style $Self->{'Ticket::Frontend::ResponseFormat'} = '$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}
$QData{"OrigFrom"} $Text{"wrote"}: $QData{"Body"} '; --- end ---
Alina.
Ciao, Christian
------------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
-- ------------------------------------------------------- Alina Florea Ritme Informatique 34 bd Haussmann 75009 Paris France Tel: +33 (0)1 42 46 00 42 Fax: +33 (0)1 42 46 00 33 http://www.ritme.com Em@il : aflorea@ritme.com -------------------------------------------------------