that's weird. i dont have that in my defaults.pm... /opt/otrs # grep -r DefaultNoteType * CHANGES: - (2003/04/13) added config option DefaultNoteTypes (used note Kernel/Modules/AgentTicketClose.pm: my %DefaultNoteTypes = %{$Self->{ConfigObject}->Get('Ticket::Frontend::NoteTypes')}; Kernel/Modules/AgentTicketClose.pm: if (!$DefaultNoteTypes{$NoteTypes{$_}}) { Kernel/Modules/AgentTicketNote.pm: my %DefaultNoteTypes = %{$Self->{ConfigObject}->Get('Ticket::Frontend::NoteTypes')}; Kernel/Modules/AgentTicketNote.pm: if (!$DefaultNoteTypes{$NoteTypes{$_}}) { Kernel/Modules/AgentTicketPending.pm: my %DefaultNoteTypes = %{$Self->{ConfigObject}->Get('Ticket::Frontend::NoteTypes')}; Kernel/Modules/AgentTicketPending.pm: if (!$DefaultNoteTypes{$NoteTypes{$_}}) { Kernel/Modules/AgentTicketBulk.pm: my %DefaultNoteTypes = %{$Self->{ConfigObject}->Get('Ticket::Frontend::NoteTypes')}; Kernel/Modules/AgentTicketBulk.pm: if (!$DefaultNoteTypes{$NoteTypes{$_}}) { Seigafuse, Mike wrote:
From Defaults.pm:
# --------------------------------------------------- # # defaults for add note # # --------------------------------------------------- # # default note type $Self->{DefaultNoteType} = 'note-internal'; $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 0, 'note-report' => 0,
Copy this section to your Config.pm and change the value of note-external to 1. That should do the trick (I just tested it and it worked for me).
Mike
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leah Cunningham Sent: Friday, September 16, 2005 6:30 PM To: otrs@otrs.org Subject: [otrs] note-external not available on tickets 2.0.2
Hi,
I have asked about this before, but never got a response so I am trying again. I cannot find anywhere in the documentation or the system information on what settings to look at to enable the note-external. All of the tickets coming into the system have the option of adding an internal note, but the documentation mentions that there should be a note-external that customers can see with the customer interface.
I have the customer interface set up and it appears to be working okay. I am using LDAP for the backends for the Customer and auth. If anyone knows anything about this, I would really appreciate it.
Leah
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-- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com