Hello Carlos, We have tried that and other combinations, but still got nothing. Thank you. Regards 2012/11/1 Carlos Andrés Gallego Arboleda < carlos.gallego@itconsultores.com.co>
Hi Alvaro,
You can try whit this line.
Name => ['[RegExp]^1-Mesa'],
Carlos Gallego
2012/11/1 Alvaro Cordero
Hello Folks,
I am using OTRS 3.0 and I am trying creating an ACL to define possible queues depending on the type selection.
I have the following code.
$Self->{TicketAcl}->{'ACL-Type-Queue'} = { Properties => { Frontend => { Action => ['CustomerTicketMessage','AgentTicketPhone','AgentTicketEmail'], }, Ticket => { # Type => ['Incidente'], }, }, Possible => { Queue => { #QueueID => [6], Name => ['[RegExp]^1-Mesa*'], }, }, };
I have tried with different combinations of the properties and the possible options but neither one has worked. Has anyone implemented something similar to this.
I have been able to make Services Available depending on queue selection and other stuff, but for some reason this wich seems very simple is not working.
Any help will be appreciated.
Regards
-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net