Hi,<br />First of all thanks,<br /><br />My requirements are:<br />  i need to create a report which would contain the details of a ticket, like: ticket subject, ticket body, creation time, time taken to close ti etc.<br /><br />My questions:<br /> * can i do this from stats?<br /> * if not how can i achieve this? do i have to modify the OTRS source code? if yes, how can i make this work easy?<br /><br /><br />thanks & regards<br />Roshan<br /><br /><br />On Apr 13, 2009 9:46pm, Keith Pierno &lt;kpierno@lulu.com&gt; wrote:<br />&gt; Unfortunately, you will need to dive into the backend database and write a script to extract the data you want and format it for excel. If you can give me an idea of the type of information you are after I may be able to help point you in the proper direction.<br />&gt; <br />&gt; <br />&gt; <br />&gt; Keith Pierno<br />&gt; <br />&gt; Lulu.com<br />&gt; <br />&gt; <br />&gt; <br />&gt; Roshan R Hegde wrote:<br />&gt; <br />&gt; <br />&gt; How can i generate a custom report or a custom excel page in OTRS?<br />&gt; <br />&gt; <br />&gt; <br />&gt; <br />&gt; <br />&gt; -- <br />&gt; <br />&gt; With Regards<br />&gt; <br />&gt; <br />&gt; <br />&gt; Roshan R Hegde<br />&gt; <br />&gt; <br />&gt; <br />&gt;