I was wondering if anyone has a how-to or a list of steps to follow when migrating OTRS from Windows to Linux.&nbsp; I&#39;ve tried once unsuccessfully.&nbsp; I&#39;ve currently got a working OTRS 2.2.6 system running on windows.&nbsp; It was installed with the win32 installer available on <a href="http://www.otrs.org">www.otrs.org</a>.&nbsp; My target system is Ubuntu 8.04.&nbsp;&nbsp; I&#39;m no linux expert but I can figure out enough to get myself in trouble.<br>
<br>On my first attempt, I installed mysql-server, mysql-client, and otrs2_2.0.4p01-18_all.deb.&nbsp; Then I copied all the var/articles over, copied the entire contents of the mysql/data folders (yes this is probably a bad idea, but since the machine is dedicated to otrs I didn&#39;t see any need to preserve anything), and the kernel/<a href="http://config.pm">config.pm</a> and kernel/config folder.&nbsp; Then I manually edited <a href="http://config.pm">config.pm</a> to change the &quot;c:\&quot; paths to /usr/share/otrs.&nbsp; After restarting mysql, I was able to access the otrs database with the otrs account and password without a problem, but I started getting file-system permission errors trying to access /var/lib/otrs/article when i fired up otrs... this is where I started getting confused, because the application runs in apache2 as www-data but the files and directories are all owned by otrs:www-data.. it seemed to me that it ought to be running with suexec as otrs, but that was beyond the scope of my understanding.&nbsp; Instead I tried granting www-data write permission to the var/articles directories.&nbsp; That got around the permission problem, and I&#39;m able to reach the otrs logon page but it wont accept my credentials.&nbsp; <br>
<br>I think I just totally borked this entire setup so I think I need to start fresh with some step by step documentation.&nbsp; If anyone can provide some assistance or some step by step instructions I would greatly appreciate it!<br>
<br>Thanks<br><br><br>