Mabuhay! Can somebody in this list help or provide me a simple step-by-step in testing the email in an otrs system. I have installed otrs in a FreeBSD machine and successfully run some tests like cat | Postmaster blah blah blah just as what was instructed in the otrs docus. I now have to test the otrs system for receiving email from a valid email from a remote mail server. So, mail.asti.dost.gov.ph is a mail server of which i have an email account soley for receiving network trouble reports. I want to receive my trouble reports through saklolo@asti.dost.gov.ph where 'saklolo' is a Filipino term for "help" (just an info). How do i get the emails from the mail server and be able to see it in the otrs queue? Please tulungan nyo ako... i've been stucked in this problem for about a week and im tired of reading anymore documentations. If you have successfully installed otrs right now, can you share me your steps on how you go through with the email testing. Salamat po! --Edwin ------------------------------------------------------------------------------------------------------------------ The essential thing is not the triumph but the struggle; The important thing is not to have conquered but to have fought well. Edwin D. Viñas http://www.geocities.com/edwin_vinas Science Research Specialist II Philippine Research Education and Government Information Network ------------------------------------------------------------------------------------------------------------------