We have also a lot of pain with the move to 3.0.3. http://forums.otrs.org/viewtopic.php?f=35&t=6831 I did not manage to solve the problem by now. If you have any solution please mail. Mit freundlichen Grüßen __________________________________ Björn Wahl Leiter EDV-Abteilung Betriebswirt Fachrichtung Wirtschaftsinformatik St.-Marien Hospital Borken GmbH Am Boltenhof 7 - D-46325 Borken Telefon: +49 (0) 2861 97 - 1125 Telefax: +49 (0) 2861 97 - 5 1122 bjoern.wahl@hospital-borken.de www.hospital-borken.de
Aron Rotteveel 07.12.10 10.42 Uhr >>> Hi,
I have just *tried* upgrading from 2.4.9 to 3.0.3 but found it to be a great pain. I have manually plowed through the database and ZZZAuto.pm to change our default theme to 'Standard' again to make the basics work, but after that it seems that I am left with a completely unusable installation. I can not click anything except for the tickets in the dashboard view. When I get in the ticket screen, I can no longer click *anything*. Not the menus, not the ticket/conversation options, nothing. My bet is this is caused by overusage of JavaScript and not providing a fallback. If this is the case, this should really be re-thought. The interface does not really feel that intuitive compared to 2.x and the use of JavaScript I have seen so far does not really improve it, especially if it is the cause for errors like these. I have tested this in Google Chrome, Firefox 3.6 and IE8. None of them work. My Firebug console shows the following JavaScript error in the ticket detail screen: printStackTrace is not defined (/js/Core.App.jsm, line 42) I have this can be fixed soon. -- Best regards / Met vriendelijke groet, Aron Rotteveel Registergericht : Amtsgericht Coesfeld Registernummer : HR B 4914 Vertretungsberechtigter Geschäftsführer: Dipl.-Kfm. Christoph Bröcker Umsatzsteuer-Identifikationsnummer gem 27 a Umsatzsteuergesetz: DE 307/5937/0049 Aufsichtsrat: Herr Hubert Vennemann (Vorsitzender)