Hi Gerald

It does show the current queue, but not what queues the ticket has been in previously. We sometimes bounce tickets around queues for different teams to act on them, and we would like to follow the trail.


Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Thursday, December 09, 2010 3:12 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue moves in history

The bar at the right tells you the Queue it's in, doesn't it?

Ticket History

When I look at the history for a ticket (by clicking on HISTORY when
reading the ticket contents) I see the first column has the keyword
"Move" whereas the second column has the details "Ticket moved into
Queue "Software Services::Software Packages" (35) from Queue "Raw"
(2)"

The bar at the right tells you the Queue it's in, doesn't it?

Now, that was a dirty hack, OTRS people :-)

The English text is there, because OTRS in English is actually translated into English with further parameters. This is from the Kernel/Language/en.pm file:

'History::Move' => 'Ticket moved into Queue "%s" (%s) from Queue "%s" (%s).'

When I created the Danish translation, I thought I was supposed to translate "History::Move" into Danish, but that was obviously not the case...

I'll submit a corrected Danish translation in a few minutes.


Lars


From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen
Sent: Friday, December 10, 2010 2:18 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue moves in history

I use OTRS 3.0.3. If I switch to English, all the information is there.

I'll look at the translation and see if there is an obvious fix for this. Thank you for pointing me in the right direction.


Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Friday, December 10, 2010 2:03 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue moves in history

What version are you using? This looks like 3, but the English version certainly shows from and to in History. Your Kommentar column is not the same as the column in English. English seems to be more descriptive.

I use OTRS 3.0.3. If I switch to English, all the information is there.

I'll look at the translation and see if there is an obvious fix for this. Thank you for pointing me in the right direction.


Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Friday, December 10, 2010 2:03 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue moves in history

What version are you using? This looks like 3, but the English version certainly shows from and to in History. Your Kommentar column is not the same as the column in English. English seems to be more descriptive.

What version are you using? This looks like 3, but the English version
certainly shows from and to in History. Your Kommentar column is not the
same as the column in English. English seems to be more descriptive.

Attachment:

Hi Broderick,



I don't see that information at all. This is what I get (sorry for the Danish translation, but the first column is in English) and you can see the ticket is moved but not from where to where.



[cid:image001.png@01CB9864.4C030910]





Lars

Hi Gerald

It does show the current queue, but not what queues the ticket has been in previously. We sometimes bounce tickets around queues for different teams to act on them, and we would like to follow the trail.


Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Thursday, December 09, 2010 3:12 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue moves in history

The bar at the right tells you the Queue it's in, doesn't it?

When I look at the history for a ticket (by clicking on HISTORY when
reading the ticket contents) I see the first column has the keyword
"Move" whereas the second column has the details "Ticket moved into
Queue "Software Services::Software Packages" (35) from Queue "Raw"
(2)"

The bar at the right tells you the Queue it's in, doesn't it?

Hi,

Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into?


Lars
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