Thanks for the reply Robert!
This is my GenericAgent.pm. All it SHOULD be doing is delete the tickets
that I move in the queue "delete". Am I doing anything wrong?
Thanks for your help,
Giordano
------------------------cut----------------------------------------------
# --
# Kernel/Config/GenericAgent.pm - config file of generic agent
# Copyright (C) 2002-2003 Martin Edenhofer
# --
# $Id: GenericAgent.pm.dist,v 1.4 2003/02/08 15:12:56 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::Config::GenericAgent;
use strict;
use vars qw($VERSION @ISA @EXPORT %Jobs);
require Exporter;
@ISA = qw(Exporter);
@EXPORT = qw(%Jobs);
$VERSION = '$Revision: 1.4 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# -----------------------------------------------------------------------
# config options
# -----------------------------------------------------------------------
%Jobs = (
# insert your jobs (see Kernel/Config/GenericAgent.pm.examples)
'delete' => {
# get all tickets with this properties
Queue => 'delete',
States => ['open','new','closed successful'],
Locks => ['unlock'],
# new ticket properties (no option is required, use just the options
# which should be changed!)
New => {
# DELETE!
Delete => 1,
},
},
);
# -----------------------------------------------------------------------
# end of config options
# -----------------------------------------------------------------------
1;
---------------------------cut-------------------------------------------
-----Messaggio originale-----
Da: Robert Kehl [mailto:robert.kehl@otrs.de]
Inviato: lunedì 23 febbraio 2004 20.05
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] Ticket Status "Removed"
On Friday, February 20, 2004 11:59 AM
Bianchi, Giordano wrote:
Since I've upgraded to OTRS 1.2.1, i've been getting reports of
tickets being "removed" by the system automatically. I've looked at
the history of one of these tickets and it seems that the root
account changed the status of the ticket without any user
intervention.
Did you change the ticket states in any way? Do you have an jobs running
in GenericAgent performing the above?
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
