Hi Shawn, Well, I've checked the Config.pm on a development machine I have, and it's using UTF-8 for DBMS writes. As for the live system, having had checked the Config.pm on there, there is no line specifying a character encoding which strikes me as somewhat weird. However, this live system works fine with English, Japanese, Russian, Chinese, Korean and other such languages. Having had then updated the 2.1.4 Config.pm to explicitly use utf-8 no problems were encountered from viewing the ticket under 2.1.4. The problems persisted on 2.2.6 though. (2.2.6 has read access to the live system DB, but can't write to it). If 2.2.6 won't be able to read any standard answers, old tickets or any other information (this includes usernames) from our usage via 2.1.4, this proves problematic. - Muz
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: 09 April 2008 15:39 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Upgrading from 2.1.4 to 2.2.6 seems to havebroken charencoding
Hi Mustaqil,
I’d love to hear any feedback on this issue if anyone has any, given that I’ve experienced the same issue.
I’m currently still running 2.1.4 and not updating as this bug makes it impossible for us to the OTRS for all of our non-English support.
Thanks in advance.
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Hiren Joshi *Sent:* 03 April 2008 12:54 *To:* otrs@otrs.org *Subject:* [otrs] Upgrading from 2.1.4 to 2.2.6 seems to have broken charencoding
Before:
mysql database (in latin1) shows: Réponse Automatisée
OTRS webpage shows: Réponse Automatisée
After Upgrade:
mysql database (in latin1) shows: Réponse Automatisée
OTRS webpage shows: Réponse Automatisée
Any thoughts?
I noticed en.pm was not updated but I tried en.pm.rpmnew as well.
Thanks.
Did you check the Charset default in Kernel/Config.pm to verify it is using the correct Charset for writing to your DBMS, after the upgrade? Alternatively it could be configured in your Sysconfig.
((enjoy))
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