Hi,

In the agent dashboard Is there a way to show tickets with an unlocked status?

In the AgentDashboardTicketGeneric.dtl file in C:\Program Files\OTRS\OTRS\Kernel\Output\HTML\Standard I found this part that shows Locked Tickets:

<!-- dtl:block:ContentLargeTicketGenericFilter -->

  <tr>

    <td class="small" width="70%">

      <a href="#" onclick="AJAXContentUpdate('$QData{"Name"}', '$Env{"Baselink"}Action=$Env{"Action"}&Subaction=Element&Name=$QData{"Name"}&Filter=Locked'); return false;" style="$QData{"Locked::Style"}">$Text{"Locked Tickets"} ($QData{"Locked"})</a>

<tr>

So, how can I edit this file in order to show unlocked tickets too?

Thanks you very much

Alessandro