Hi,
we use the package TicketOverviewHooked [http://opar.perl-services.de/bin/index.cgi/package/R/RE/RENEEB/TicketOverviewHooked], to colorize tickets according to their type... maybe you could use it to colorize according to proximity to DueTime
Juan Clavero Almirón
De: Martin Møller [mailto:mmo@itq.dk]
Enviado el: miércoles, 25 de enero de 2012 13:00
Para: User questions and discussions about OTRS.
Asunto: [otrs] Svar: Re: Diff between PendingDate and Due date?
Are there any plans for making Due date something that can actually be actioned on without needing to code a lot of Perl?
Like, for example, a ticket going yellow X days before due date is reached, orange Y days before and red when due date has been missed.
If the case is closed, due date should be ignored, unless reopened.
It would lend a nice immediacy to the field that we would very much like here.
If not implemented in OTRS as such, is it possible, via <dtl if > or similar, to check how far the due date is from today? If so, I should be able to do the coloring in the templates from there...
It would also be nice if you could use Due date as a trigger in the Message (Event) setup...
Regards,
/Martin.
>>> Nils Leideck - ITSM <nils.leideck@leidex.net> 4. oktober 2010 13:16 >>>
Hi,
The pending date is used for the “pending *” status.
The Due Date is just another timestamp on the ticket
On 04.10.2010, at 23:43, Pradumna Maheshwari wrote:
Hello,
Can you tell me, what is difference between 'PendingDate' and 'Due date'?
Under what situation, should each one be used ?
thanks...
Pradumna Maheshwari